Returns & Refund Policy

At PuffNStuff, we want your experience to be seamless. If you believe your item is faulty, here's what you need to know:

1. Notification: Contact us within 14 days via WhatsApp at +447580920000.
2. Return Period: You have an additional 14 days to return the item to:

Verification: Once we receive the item, we'll thoroughly test it to verify the reported fault. Please allow up to 5 working days for the item to be checked, and for a replacement to be dispatched or credit/refund issued.

No Fault Found: If there's no fault or it's caused by user error, we won't issue a replacement. You'll have 14 days to collect the item or we'll dispose of it.

Shipping Costs: We'll reimburse shipping costs if the item is found faulty, up to the value of the payment made for shipping on the original order.

Lost in Transit: We're not responsible for items lost in transit. Send returns via a tracking service and ensure correct postage is paid.

Wholesale: Replacements for single items in a wholesale box of 10 are not provided.

Ensure returned items are securely packaged. Include a copy of your purchase receipt and details of the return. If you don't have your receipt, include these details on a note inside your package:

• Name
• Address
• Mobile Number
• Order Number
• Reason for the return

We'll contact you via WhatsApp chat once we receive your parcel.

Key Information:

• MIXED BOXES: Some wholesale products offer a mixed box option on the flavour list. Specify preferences in the order notes, but we can't guarantee fulfillment due to stock availability.
• STOCK: Due to our drop-shipping service, stock levels may not always be accurate. If any items are out of stock, we'll contact you via WhatsApp chat to offer a refund or alternative.
• VAPE HARDWARE: In the Vape Hardware category, we can't guarantee the availability of a specific color. Specify your preference in the order notes, and we'll contact you if the color is unavailable.