Smok - Nord - Replacement Pods

* If you believe your item is faulty, please notify us within 14 days via WhatsApp at 07580 920000.

* You have an additional 14 days to return the item to the updated return address: 3 Queen St, Leigh WN7 4NQ.

* Upon receiving the returned item, we'll conduct a thorough test to verify the fault, requiring up to 10 working days. Subsequently, we'll dispatch a replacement or issue credit.

* If no fault is found or it's caused by user error, no replacement or credit will be issued. You'll have 14 days to collect the item, or we'll dispose of it.

* PuffNStuff will reimburse shipping costs if the item is confirmed faulty.

* We're not liable for items lost in transit. For secure returns, use a tracking service and ensure correct postage payment.

* WHOLESALE: We don't replace single items in a wholesale box of 10.

* FREE DELIVERY: 3-5 DAYS

Free delivery on orders above £25. Orders placed before 11 am Monday to Friday will be processed on the same day. Orders placed after 11 am will be processed on the next working day.

Any order made on Friday after 11 am will not be dispatched until the next working day (usually Monday unless it's a Bank Holiday).

No orders are dispatched on weekends; however, you may receive a dispatch notification once the postage label has been generated.

* STANDARD: 3-5 DAYS

All orders under £25 will be charged at £2.99. Orders placed before 11 am Monday to Friday will be processed on the same day. Orders placed after 11 am will be processed on the next working day.

* WHOLESALE STANDARD DELIVERY: 3-5 DAYS (Monday to Friday)

A charge of £4.99 applies. Orders placed before 11 am Monday to Friday will be processed on the same day. Orders placed after 11 am will be processed on the next working day.

Wholesale: Wholesale is exempt from free shipping; a £4.99 delivery charge applies on all wholesale orders.

Please note: The above are delivery aims, not a guaranteed timescale. You may receive your parcel earlier or later. The courier that we use is Royal Mail; they will update the tracking number once they attempt delivery.